Frequently Asked Questions
These are the most commonly asked questions about ERS. Can’t find what you’re looking for? Contact us!
top user questions
What types of events can your software manage?
Our software is versatile and can handle a variety of events including weddings, corporate events, parties, and festivals.
How does billing work?
Billing is monthly, and you can choose to pay annually for a discounted rate. You can cancel anytime without penalties.
Is customer support available?
Yes, we offer 24/7 customer support via chat, email, and phone to help you with any issues.
Can I customize the software to fit me?
Absolutely! Our software is highly customizable, allowing you to tailor it to your specific event rental requirements.
Do you offer integrations?
Yes, our software integrates seamlessly with popular payment processors, CRM systems, and marketing tools.
Is my data safe with you?
We use industry-standard encryption and secure cloud storage to ensure your data is safe and protected.
Who should choose the Launch plan?
Launch is ideal for small rental businesses, solo operators, or anyone just starting out in the event rental industry. It gives you the core tools to run your business professionally without overwhelming you with extra features you might not need yet.
What’s included in the Launch plan?
Launch comes with a responsive website template, secure online payment processing, automated customer communications, gift cards, and built-in sales and general reporting tools. It’s everything you need to start operating efficiently from day one.
How long does it take to get started?
Most users are up and running within a day. With our ready-to-use website template and guided setup, you can begin taking bookings and payments almost immediately—no coding or tech experience needed.
Can I upgrade to another plan later?
Absolutely! You can start with Launch and upgrade to our Pro or Elite plans anytime. Your data, settings, and website will remain intact, so you can scale up seamlessly as your business grows.
What is ERS Launch?
ERS Launch is a starter plan designed for new or small event rental operators who want to get their business online fast. It includes all the essential tools you need to manage bookings, accept payments, and communicate with customers—without the complexity or high costs of advanced plans.
Does ERS offer anything other than event rental software?
Yes! ERS is called event rental systems for a reason… we offer a suite of solutions for event rental businesses. These solutions include marketing services like search engine optimization and web development, as well as partnerships with commercial bounce house manufacturers for trusted inflatable sales. ERS also has a partner software for roll-off dumpster rentals called DRS Dumpster Rental Systems.
Does your software work for bounce house or inflatable rentals?
Yes. ERS has been long-consider a top inflatable rental software, used by thousands of bounce house and inflatable rental companies. While our software is recommended for many event rental industries including weddings, tents, tables, photo booths, and mobile casinos, bounce houses and inflatable operators remain some of our most dedicated users.
Is ERS easy to use for non-tech users?
Absolutely. Our users consistently rank ERS among the most user-friendly event rental software. Take this testimonial from one of our superusers David: “The ease of use and the number of options for personalizing the system to meet my needs is very important to me. In addition, the support provided by the ERS staff is exceptional.”
How does a party rental website bring me more business?
A party rental website increases bookings and revenue by making it easy for customers to find your inventory, get instant quotes, book/pay online 24/7, and discover you via search engines like Google and paid ads. Check out our blog, The Best Ways to Promote Your Party Rental Business, for more info on how your website can increase business.
What if I already have a website?
If you already have a website, that’s not a problem! The ERS web design team can help launch a new, fresh design that better matches your brand, and clicks with your customers. Our skilled developers understand the ins and outs of party rental website hosting and can navigate most hosting and domain platforms to make-sure your existing website smoothly transfers onto one of our professional templates.
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