Frequently Asked Questions
These are the most commonly asked questions about ERS. Can’t find what you’re looking for? Contact us!
top user questions
What types of events can your software manage?
Our software is versatile and can handle a variety of events including weddings, corporate events, parties, and festivals.
How does billing work?
Billing is monthly, and you can choose to pay annually for a discounted rate. You can cancel anytime without penalties.
Is customer support available?
Yes, we offer 24/7 customer support via chat, email, and phone to help you with any issues.
Can I customize the software to fit me?
Absolutely! Our software is highly customizable, allowing you to tailor it to your specific event rental requirements.
Do you offer integrations?
Yes, our software integrates seamlessly with popular payment processors, CRM systems, and marketing tools.
Is my data safe with you?
We use industry-standard encryption and secure cloud storage to ensure your data is safe and protected.
Can I charge extra for travel, prints, or custom branding?
Yes. You can fully customize travel fees, print packages, digital downloads, branded overlays, and corporate activations. Everything syncs with the invoice and contract builder, ensuring customers understand the pricing and you stay profitable on every event.
Does the system help assign attendants to photobooth events?
Yes. You can schedule attendants using ERS’s staff and scheduling tools, send automated notifications, and let staff view event details from their mobile devices. This helps photobooth rental businesses keep events organized and reduces miscommunication with teams on the go.
Can I upload design proofs for clients to approve?
Absolutely. ERS includes built-in document and image sharing so you can upload print template proofs, branding mockups, or overlay designs. Clients approve them online, keeping the entire photobooth design workflow in one place for easy reference.
Does ERS support multi-hour photobooth sessions?
It does. You can offer hourly event packages, add-ons like extra prints, digital galleries, scrapbooks, and social media sharing options. The event booking software automatically calculates additional hours and updates pricing, making it easy for clients to customize their photobooth experience.
Can customers choose backdrops, props, or template designs during booking?
Yes. ERS lets photobooth customers browse and select backdrops, props, print templates, filters, and even branding options during checkout. This creates a smoother experience and increases upsell opportunities for photobooth rental companies looking to grow revenue.
Does ERS track fragile items like chips and card shoes?
Yes. Inventory tracking in ERS goes beyond large items. You can log fragile or high-value equipment such as chips, card shoes, dice, and specialty layouts. Using the event inventory management feature, your team can record missing or damaged items and follow up with clients using automated invoices or charges.
Can I charge for overtime if an event runs long?
Yes. Casino events often extend past the scheduled time, and ERS lets you add hourly extensions, overtime fees, or on-site adjustments directly from the dashboard. The invoice and contract system automatically updates totals, making billing fast, accurate, and professional.
Can customers choose specific casino games during checkout?
Absolutely. The online booking system supports item-level customization, letting customers select exactly the games they want: blackjack tables, roulette wheels, poker sets, money wheels, and more. You can also upsell LED tables, premium props, and themed décor directly in the booking flow.
Does ERS let me assign staff to specific game tables?
It does. Using ERS’s staff scheduling tools, you can assign dealers to blackjack, roulette, poker, and craps tables in advance. You can manage shifts, track availability, and send automatic reminders to staff. This ensures every casino event runs smoothly with the right personnel in the right place.
Can I book dealers, tables, and props together as packages?
Yes. ERS makes it easy for casino party rental companies to bundle game tables, dealers, accessories, lighting, and décor into a single package. Each component has its own inventory rules, ensuring availability stays accurate even when items are rented together. This improves the customer experience and increases the average booking value.
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